FAQ
When was Siwar Foods established?
We started our journey in May 2020, as a direct result of seeing a gap in the market when it came to ready-made quality meals. Since then in a short time we have introduced products across several categories including frozen and ambient products.
What is our goal as a company?
We are a new Saudi FMCG company, focused on redefining the ‘time saving’ food sector in KSA and the region.
Where are our products manufactured?
We are committed to bringing the best quality products to our customers. As a result we seek out the best of the world's suppliers to ensure we offer great taste, quality, variety and lifestyle options all at an affordable price.
Are your products Halal?
Of course we meet all of the necessary SFDA requirements and our ingredients including chicken and meat are of the highest quality, meeting all Halal certification requirements.
Is your food produced locally?
We are committed to bringing the best quality products to our customers. As a result we seek out the best of the world's suppliers to ensure we offer great taste, quality, variety and lifestyle options all at an affordable price.
What if I have a product complaint?
Kindly contact us at ‘customer.care@siwar.com’ and we will do our best to resolve your complaint in a timely manner
Who do I speak to if I have a business idea?
In the first instance please contact us at ‘customer.care@siwar.com’
How do we cook your products?
Please read the instructions on each packet. Typically our frozen range, including meals can be heated using a microwave, oven or an air fryer. Our bakery items, such as waffles can be heated in a toaster.
Do you offer diet free options?
Many of our products have calorie controlled options including our meals and bakery items. All of our products clearly state the calories on the back of the box, with some products highlighting the calorie content on the front.
Do you offer lifestyle based options?
Yes, we have several products which focus on high protein content and low added sugar.
Do you offer 'free from' options?
Yes, we are aware of the growing need for 'free from', such as gluten free options. We are constantly striving to increase these options within our growing range.
What is the expiration date for your products?
Typically our products come with a 12-18 month expiry date. The actual date can be found on the packaging of each product.
Where should I store your products?
Our frozen products should be stored in the freezer, with cooking instructions followed before consumption.
How do I know the amount of calories in each product?
Our products are available in all leading retail stores including: Panda, Tamimi, Lulu Market and Carrefour.
In addition, you can order through the application (Swar) or through the website online.
What if I have a question about your vending machine?
For any complaint or inquiry please contact us at ‘customer.care@siwar.com’
You can also contact us via social media.
Where can I find Siwar products?
We are currently delivering to the main cities in Saudi Arabia, namely: Riyadh, Jeddah, Dammam and Khobar
And we're looking to expand that to other cities, but in the meantime you can buy our products from retailers
leading.
For online deliveries, which cities do you deliver to?
We currently deliver to major cities in Saudi Arabia, Riyadh, Jeddah, Dammam and Khobar. We look forward to expanding this to other cities, but in the meantime you can buy our products from major retailers.