FAQ

We started our journey in May 2020, as a direct result of seeing a gap in the market when it came to ready-made quality meals. Since then in a short time we have introduced products across several categories including frozen and ambient products.
We are a new Saudi FMCG company, focused on redefining the ‘time saving’ food sector in KSA and the region.
We are committed to bringing the best quality products to our customers. As a result we seek out the best of the world's suppliers to ensure we offer great taste, quality, variety and lifestyle options all at an affordable price.
Of course we meet all of the necessary SFDA requirements and our ingredients including chicken and meat are of the highest quality, meeting all Halal certification requirements.
We are committed to bringing the best quality products to our customers. As a result we seek out the best of the world's suppliers to ensure we offer great taste, quality, variety and lifestyle options all at an affordable price.
Kindly contact us at ‘customer.care@siwar.com’ and we will do our best to resolve your complaint in a timely manner
In the first instance please contact us at ‘customer.care@siwar.com’
Please read the instructions on each packet. Typically our frozen range, including meals can be heated using a microwave, oven or an air fryer. Our bakery items, such as waffles can be heated in a toaster.
Many of our products have calorie controlled options including our meals and bakery items. All of our products clearly state the calories on the back of the box, with some products highlighting the calorie content on the front.
Yes, we have several products which focus on high protein content and low added sugar.
Yes, we are aware of the growing need for 'free from', such as gluten free options. We are constantly striving to increase these options within our growing range.
Typically our products come with a 12-18 month expiry date. The actual date can be found on the packaging of each product.
Our frozen products should be stored in the freezer, with cooking instructions followed before consumption.

Our products are available in all leading retail stores including: Panda, Tamimi, Lulu Market and Carrefour.

In addition, you can order through the application (Swar) or through the website online.

For any complaint or inquiry please contact us at ‘customer.care@siwar.com

You can also contact us via social media.

We are currently delivering to the main cities in Saudi Arabia, namely: Riyadh, Jeddah, Dammam and Khobar

And we're looking to expand that to other cities, but in the meantime you can buy our products from retailers

leading.

We currently deliver to major cities in Saudi Arabia, Riyadh, Jeddah, Dammam and Khobar. We look forward to expanding this to other cities, but in the meantime you can buy our products from major retailers.